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Customer Care

Have any questions or concerns? 

We’re always ready to help!

Send us an email to:

or Call us:

+91 9354256072

you can also come meet us at our base of operations:

D3 Udyog Kunj, UPSIDC Industrial Area, NH24

Ghaziabad - 201001, Uttar Pradesh

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Returns Policy

Not the right size or fit?

In case you'd like to exchange your product for a better size or fit, we will assist you by initiating pick up and delivering the right size.

Want to return it anyway?

In case you'd like to return the product anyway, we will assist you by initiating a return pick up, and provide you with a SOY Voucher equivalent to the amount of your Order Total. COD Charges will not be refunded under any circumstances.


SOY Voucher

Equivalent to the amount of your Order Total. Valid for 3 Months from the date of issue. The voucher can be used for your next purchase - equal or more than the Voucher amount. COD Charges will not be included.


Manufacturing Defects

In case of one, contact us. 

Upon your choice we will either assist you in getting the product replaced or initiate a refund

Return, Refund & Exchange 

You will be eligible for any Return, Refund or Exchange only within 7 working days of receiving your order. 

Your Return, Refund or Exchange will only be initiated once we've received back the product. It should be in an unused condition, with the label & tag in place, along with the bill. 

Upon receiving the product we will be initiate your Return, Refund or Exchange within 2 working days. 

Clearance Sale products are not applicable for any Refund.

If you have any more questions about

SOY's Return, Refund or Exchange

contact us at

Shipping Policy

  Our aim will always be to get your ordered delivered to you as soon as possible. 


It normally takes 2 working days to process your order.

During this time, your purchase is verified and order is made ready to be shipped.

Once your ordered has been processed, it will be dispatched & delivered to your shipping address within 3-5 working days.

COD Charges are extra - Rs. 50 (Non - refundable)

Please mention your correct Name, Address, Phone Number, and Pin code, for a hassle free delivery. 

For urgent shipping, contact us. Additional Charges of Rs. 150 will be applicable. (Non - refundable & only on prepaid orders) 


In case of any other queries please fill up the contact form in the beginning of the page. 


Do you provide International delivery?


Not yet, we don't. 


How do I return an item?


Our return policy is mentioned above on the page.


What is your exchange policy?


Exchange Policy is mentioned above on the page. 

What is your cancellation policy?

To cancel your order send us an email at within 24 business hours of placing the order. 

You will then receive the confirmation of cancellation on your registered e-mail id. If prepaid order is cancelled, un-delivered or lost we will refund the complete amount including shipping charges and taxes. 

If you cancel part of the order, shipping charges will not be refunded. 

However, if you return an order, original shipping charges will not be refunded, but you will be reimbursed as per SOY's Return Policy. 

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