Return, Exchange & Refund Policy

Quick Actions: Please Read First

Once your order arrives, take a quick look and enjoy your new piece.

Received a wrong, damaged or defective product in the rarest of circumstances?
Please let us know within 48 hours of delivery and share a clear, continuous unboxing video from the sealed package through opening it and revealing the product. A quick photo or video of the parcel at the time of delivery, showing the shipping label and package condition before opening, can also help us investigate the issue faster.

Want to return or exchange your order?
Regular return and exchange requests can be raised within 7 days of delivery. For these requests, clear photos or a short video of the product are required for initial verification, showing that the product is unused, undamaged and in its original condition, with tags, labels and seal/packaging intact wherever applicable.

These simple steps help us make the return, exchange and support process quick, smooth and hassle-free for you.

Thank you for choosing Shades of You. Your trust means a lot to us, and we’re always here to help.

1. Domestic Orders — India

Returns & Exchanges

For domestic orders within India, return and exchange requests can be raised within 7 days from the date of delivery.

To help us process your request smoothly, please ensure that the product is:

  • Unused, unworn and unwashed

  • Free from stains, marks, perfume or any signs of use

  • Returned with all original tags and labels intact

  • Sent back in its original packaging wherever applicable

As an important first step, please share clear photos or a short video of the product when raising your return or exchange request. This should clearly show that the product is unused, undamaged and in its original condition, with the tags, labels and seal/packaging intact wherever applicable.

This helps our team carry out an initial verification of the product condition virtually and makes it easier to process your request smoothly without unnecessary back-and-forth.

Return Request

To raise a return request, please fill out our Return Request Form within 7 days of delivery:

Return Request Form

Please upload the required photos or video of the product's condition along with your request.

Exchange Request

To raise an exchange request, please fill out our Exchange Request Form within 7 days of delivery:

Exchange Request Form

Please share the required photos or video showing the product's condition, including its tags, labels and packaging wherever applicable.

Exchanges

You may request an exchange for an eligible product within 7 days of delivery, subject to product and size availability.

After our team completes the initial verification virtually, we may be able to dispatch your replacement while your original product is being picked up from your side.

This means you may receive your exchanged product in approximately half the usual time, instead of waiting for the original product to first reach our warehouse before the replacement is dispatched.

The original product will still need to be handed over for the scheduled reverse pickup.

If the requested replacement size or product is unavailable, we will guide you on the available options.

Returns & Refunds

Eligible domestic orders may be returned within 7 days of delivery.

When raising a return request, please share clear photos or a short video of the product showing its current condition. Please make sure the product is unused, unworn and unwashed, with its original tags, labels and seal/packaging intact wherever applicable.

This is an important initial verification step that helps our team understand the condition of the product before arranging the return and keeps the process quick and smooth.

Once the returned product reaches our warehouse, our team will check that the product is unused, unworn, unwashed and returned with its original tags and packaging intact. Once the return is successfully processed, the applicable refund will be initiated.

Refunds will be processed to the applicable original payment method or through the refund method communicated by our team.

2. Wrong, Damaged or Defective Product

While we take every possible care to ensure that the correct product reaches you safely, in the rarest of circumstances, there may be an issue with your order.

If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery so that we can investigate and help you as quickly as possible.

Mandatory Unboxing Video

For wrong, damaged or defective product claims, a clear and continuous unboxing video is mandatory.

The video should:

  • Begin with the package in its sealed condition

  • Clearly show the shipping label

  • Show the package condition before opening

  • Continue through the complete opening process

  • Clearly show the product once revealed

  • Capture the wrong product, damage or defect clearly, wherever applicable

Please also provide clear photographs of the product, packaging, tags and the issue.

Claims reported after 48 hours of delivery, or claims where the required unboxing video is not available, may not be eligible for resolution, as the video helps us properly investigate the issue with our courier and logistics partners.

A Small Step That Helps Us Help You Faster

If you notice an issue with your order, a quick photo or video of the parcel at the time of delivery, showing the shipping label and package condition before opening, can be very helpful.

This gives our team useful information when investigating the issue with our courier and logistics partners and helps us work towards a faster resolution for you.

3. Fast-Track Resolution — 48-Hour Exception

We understand that receiving the wrong, damaged or defective product can be frustrating, and we want to make the resolution as quick as possible.

If you report the issue within 48 hours of delivery and provide sufficient proof, including the mandatory continuous unboxing video, we may be able to offer a fast-track resolution.

Where applicable and subject to verification and product availability, a replacement may be dispatched before the original product reaches our warehouse.

The original product will still need to be returned through the reverse-pickup process.

Fast-track resolution is subject to verification and availability and is not automatically applicable to every case.

4. Reverse Pickup

Once your return or exchange request is raised through the relevant Return Request Form or Exchange Request Form, a reverse pickup will be assigned based on your request and the available courier schedule.

To help make the process quicker and more convenient, we recommend selecting a pickup date 2–3 business days after delivery, wherever possible.

Please note that reverse pickup arrangements may take approximately 3–5 business days, depending on your location and courier availability.

We know you want your return or exchange to be completed as quickly and smoothly as possible, and our team will do its best to keep the process hassle-free.

Please keep the product securely packed and ready for pickup.

5. Product Condition & Quick Processing

To help us complete the return or exchange smoothly, please make sure the product is sent back in its original condition, with all original tags, labels and packaging intact.

The product should be unused, unworn and unwashed, and should not have stains, marks, perfume or any other signs of use.

The photos or video shared while raising your request help us with the initial verification of the product condition and allow our team to understand the request before the reverse pickup is arranged.

This helps us keep the process efficient and minimise unnecessary back-and-forth for you.

6. Shipping Charges — Domestic Orders

  • Prepaid online orders: Shipping is FREE within India.

  • COD orders: A COD fee of ₹99 is applicable.

  • The ₹99 COD fee is non-refundable in case of a return.

  • Any applicable return or exchange shipping charges will be communicated to you before the request is processed.

7. Refund Processing & Customer-Provided Details

Where a refund requires bank account, UPI or any other customer-provided payment details, please ensure that the information provided is complete and accurate.

Shades of You will not be responsible for delays, failed transactions, incorrect credits, rejected refunds or losses caused by incorrect or incomplete details provided by the customer.

If a refund is returned or fails because of incorrect payment details, we will make reasonable efforts to reprocess the refund once the correct details are provided.

Any additional delay, charges or other consequences arising from incorrect or incomplete information provided by the customer will be the customer's responsibility.

8. Order Cancellation

Cancellation requests can be accommodated within 24 hours of placing the order, provided the order has not already been shipped.

Once an order has been shipped, cancellation may not be possible.

Refusing to accept a COD order at the time of delivery does not constitute a cancellation or return request and may be treated separately.

9. International Orders

We’re so happy to have you shop with Shades of You, wherever you are in the world.

As international orders involve additional shipping and customs processes, we currently do not accept returns or provide refunds on international orders.

However, if you need a different size or would like to exchange your purchase, we’ll be happy to assist you with an exchange, subject to the following terms.

Exchange Eligibility

  • Exchange requests must be raised within 7 days of delivery.

  • The product must be unused, unworn, unwashed and in its original condition.

  • All original tags, labels and packaging must be intact.

  • Products showing signs of use, damage, washing, alteration or missing tags will not be eligible for exchange.

  • Clear photos or a short video of the product are required when raising an exchange request. Please make sure the photos/video clearly show the product's current condition, including its tags, labels and packaging wherever applicable. This helps our team carry out the initial verification virtually and keep the exchange process quick and smooth.

International Exchange Charges

For international orders, the customer will need to bear all additional freight and shipping charges involved in the exchange.

These may include:

  • Shipping charges for sending the product back to us

  • Shipping charges for sending the replacement product

  • Any applicable customs duties, taxes, import charges or other charges imposed by the destination country

Once we receive the product, our team will complete the necessary checks to ensure it meets the exchange conditions, and we’ll then proceed with the exchange.

Wrong, Damaged or Defective International Orders

While we take every possible care to ensure your order reaches you safely, in the rarest of circumstances, there may be an issue with your international order.

If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.

For these cases, a clear and continuous unboxing video is mandatory. The video should begin with the sealed package and continue through the complete opening process until the product is revealed.

Please also share clear photographs of the package, shipping label, product, tags and the issue.

The unboxing video and photographs help us properly understand and investigate the issue with our courier and logistics partners and determine the appropriate resolution as quickly as possible.

10. How to Raise a Return, Exchange or Issue

For Returns

Submit your request through the Return Request Form within 7 days of delivery:

Return Request Form

Please upload clear photos or a short video showing the product's current condition, including its tags, labels and packaging wherever applicable. This helps us complete the initial verification quickly.

For Exchanges

Domestic: Submit your request through the Exchange Request Form within 7 days of delivery:

Exchange Request Form

Please upload clear photos or a short video showing that the product is unused, undamaged and in its original condition, with tags, labels and packaging intact wherever applicable. This allows our team to complete the initial verification virtually and, where possible, dispatch your replacement while your original product is being picked up.

For international exchanges, please contact our support team for the exchange process and applicable international shipping requirements.

For Wrong, Damaged or Defective Products

Please contact us within 48 hours of delivery and provide the mandatory clear and continuous unboxing video, along with clear photographs of the product, packaging, tags and issue.

Providing complete information and clear proof at the beginning helps us resolve your request faster and reduces unnecessary back-and-forth.

11. Important Reminder

Please keep these timelines in mind:

Wrong, Damaged or Defective: Report the issue within 48 hours of delivery with the mandatory continuous unboxing video.

Regular Return: Raise your request within 7 days of delivery, along with clear photos or a short video for initial product-condition verification.

Exchange: Raise your request within 7 days of delivery, along with clear photos or a short video for initial product-condition verification.

We appreciate your understanding and cooperation in helping us keep the return, exchange and refund process fair, smooth and efficient for everyone.

Thank you for choosing Shades of You. Your trust means a lot to us, and we’re always here to help.

For Support:
support@shadesofyou.co.in
WhatsApp: +91 93542 56072