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Frequently Asked Questions (FAQs)
Orders & Shipping
1. How long will my order take to reach me?
Orders are usually dispatched within 2–4 working days. Delivery timelines depend on your location and courier partner, but typically range between 3–7 working days after dispatch.
2. Do you ship across India?
Yes, we ship PAN India. Most pincodes are serviceable and coverage is updated in real-time at checkout.
3. Do you offer international shipping?
Yes, international shipping is now available. Serviceability for your country and area is shown at checkout.
4. How are international shipping charges calculated?
International shipping charges are automatically calculated at checkout based on destination, weight, and courier rates.
5. How can I check if my area is serviceable?
Area serviceability (domestic and international) is automatically verified at checkout by entering your delivery details.
6. Do you offer express shipping?
Yes, express shipping may be possible in select cases. Please reach out to our customer care team. Depending on circumstances and additional charges, our team may be able to arrange it.
7. How can I track my order?
You can track your order directly through your **order details on the website**. Tracking updates are also shared via WhatsApp/email once shipped.
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Products & Sizing
1. How do I choose the right size?
Each product page includes a detailed size chart. We recommend checking your measurements carefully before ordering.
2. What if the size doesn’t fit me?
We offer size exchanges within 7 days of delivery, subject to availability. If the requested size is unavailable, store credit will be issued.
3. Are your products ready-made or made-to-order?
Most products are ready-made. Custom-made or altered pieces are clearly mentioned on the product page.
4. Are your fabrics natural?
Yes. Our collections focus on natural and premium fabrics, crafted for comfort, breathability, and luxury.
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Returns, Refunds & Exchanges
1. How do I initiate a return or exchange?
Email us at info@shadesofyou.co.in with your order ID and reason for return/exchange within 7 days of delivery.
2. Is there a return pickup service?
Yes. Once approved, we arrange a reverse pickup. A reverse logistics fee of ₹100–₹150 may be deducted from the refund.
3. How long does it take to receive a refund?
Refunds are processed within 7–10 working days after the returned product reaches us and passes quality inspection.
4. Will I get a refund for shipping charges?
No. Shipping charges (if any) are non-refundable.
5. What if my product is damaged, defective, or incorrect?
Please notify us within 48 hours of delivery.
You must share:
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Clear images/videos of the issue
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An unboxing video showing the package being opened
Once verified, we’ll offer a replacement or a full refund at no extra cost.
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Store Credit
1. When is store credit issued?
Store credit is issued if an exchange size is unavailable or in specific approved cases.
2. How long is store credit valid for?
Store credit is valid for 6 months from the date of issue.
3. Can store credit be transferred or redeemed for cash?
No. Store credit is non-transferable and not redeemable for cash.
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Handcrafted Nature of Products
1. Why does my product look slightly different from the images?
Our pieces are handcrafted. Minor variations in colour, print placement, and weave are natural and are part of the beauty of artisanal fabrics.
2. Can colours vary from what I see on screen?
Yes. Product colours may vary slightly due to screen settings, lighting, and photography.
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Custom Orders
1. Can I return a custom-made or altered product?
No. Custom-made or altered products are not eligible for return or exchange.
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Customer Care
Write to us on email : team@shadesofyou.co.in
Write to us on Instagram: @soybyshanaya
Call us : +91 9354256072
We usually respond within 24–48 hours.
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VISIT OUR STORE
Prefer an in-person shopping experience or feeling the fabric before you buy?
You can explore Shades of You at - Gallery by Racks Limited - a multi-brand store featuring homegrown labels.
Address - M21, M Block Market, GK 2, South Delhi – 110048. (Next to Carnatic Cafe)
Timings - Monday to Sunday 10AM to 7PM
A limited selection of our collection is available in-store, allowing you to experience the fit, finish, feel, and fall of our handcrafted pieces — so you can shop online with complete confidence.